Workplace Experience Host

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Workplace Experience Host is an integral part of Latham’s Workplace Experience (“WE”) team. This role will be responsible for providing to the needs of the client, delivering timely and meaningful results, while supporting the day-to-day operations by providing an elevated and intuitive service that allows internal and external clients to work seamlessly, productively, and efficiently. This role will be located in our Chicago office. Please note that this is a fully in-office position. The hours for this role are 9:00 AM - 5:00 PM.   

Other key responsibilities include:

• Anticipating client needs through meticulous preparation and organization; building and maintaining client profiles to tailor support
• Offering a genuine welcome to all visitors and personnel; escorting internal and external clients to their destination; tailoring a personalized approach to ensure a seamless arrival and comfortable experience; thoroughly preparing for the day in advance; managing time and tasks effectively to deliver outstanding support; registering visitors, coordinating details with building security, administration, and other stakeholders
• Maintaining Guest Services and other relevant inbox communication, in collaboration with the WE 24/7 team, ensuring prompt, one-stop resolution service to internal and external clients; handling HVAC adjustment inquiries, general assistance inquiries; coordinating inquiries in accordance with local matrix of responsibilities
• Assisting with various ad hoc tasks including, but not limited to, logging or handling of minor repairs, office content moves, print and mail support, food & beverage requests, and space configurations
• Ensuring workstations, offices, and collaboration spaces are presentable, equipped, configured to customer specifications and ready for use; consistently spot cleaning, tiding and reconfiguring amenity spaces, pantries, cafes, soft seating and other areas; ensuring appliances, coffee machines are in proper working order and stocked appropriately; stocking snacks and beverages as needed ensuring plentiful, neat and tidy appearance of snacks, drinks and other amenities

We’d love to hear from you if you:

• Demonstrate knowledge of health and safety standards and regulations
• Display the ability to utilize and navigate various technology platforms and applications
• Possess the ability to handle confidential and sensitive information with the appropriate discretion
• Possess knowledge of foreign languages and customs

And have:

• A High school diploma or an equivalent
• A minimum of two (2) years of hospitality or customer service management experience

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 

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