Workplace Experience Agent

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Workplace Experience Agent is an integral part of Latham’s Workplace Experience team and will be responsible for overseeing, anticipating, facilitating, and fulfilling the frontline support needs for all personnel and guests working in our space, with particular focus on their work area and related requests and requirements, while establishing a rapport and genuine connection with all clients, and create a customized experience so they can work seamlessly, productively, and efficiently. This role will be located in our Washington, D.C. office. Please note that this is an in-office position. The hours for this role are 7:30 AM - 4:00 PM. 

Other key responsibilities include:

• Executing effective processes and strategies for managing support to clients in the office; partnering with colleagues to ensure a seamless delivery of services
• Implementing an understanding of the firm’s business services departments to assist and/or complete a task in a timely manner
• Identifying and communicating uncompleted tasks and delegating, escalating, and addressing appropriately
• Generating and/or claiming ServiceNow tickets for items needing attention
• Assisting peers with fulfilling ServiceNow tickets

We’d love to hear from you if you:

• Possess working knowledge of health and safety standards and regulations 
• Display the willingness to complete all tasks and learn new skills
• Demonstrate comfortability utilizing and navigating various technology platforms and applications

And have:

• A high school diploma or an equivalent
• A minimum of three (3) years of workplace experience, hospitality, or related experience

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 

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