Workplace Experience Host

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Workplace Experience Host is an integral part of Latham’s Workplace Experience (WE) team. This role will be responsible for providing a warm, professional welcome to the Latham offices, setting the stage for a positive and productive stay, while integrating people, space, and technology to provide a globally consistent, welcoming, and productive experience. This role will be located in our New York office. Please note that this role is a fully in-person position and the hours are 8:00 AM - 4: 00 PM.  

Other key responsibilities include:

• Front desk support
  • Welcoming all personnel and external visitors
  • Registering visitors, coordinating details with building security and administration
  • Answering all calls and inquires at the front desk
  • Executing various support tasks including, but not limited to, booking conference rooms and visitor offices, ordering taxis, logging or handling of minor repairs, print & mail support, HVAC adjustment inquiries, access card loans, ordering supplies etc.
• Supporting the daily workflow
  • Anticipating internal and external guest needs by understanding in-office services and work areas
  • Building and maintaining guest profiles to tailor support
  • Executing processes and strategies for in-person client support utilizing the firm’s Workplace Experience technology tools: EMS, ENVOY, LW Go, CIC, etc.
  • Collaborating with all departments to deliver a streamlined and consistent service
  • Providing safety and emergency response information to internal and external guests
  • Serving as Fire Warden or similar emergency response role, depending on jurisdiction
• Conference center/meeting support
  • Coordinating internal and external office events in accordance with local responsibilities 
  • Spot cleaning, tiding, and reconfigures amenity spaces, pantries, cafes, soft seating, and other areas
  • Executing the food and beverage experience including menu planning, sourcing new vendors, including set-up, presentation, and breakdown
  • Providing first-line technology assistance and ensure audiovisual equipment is functioning and ready in advance (e.g., computers, phones, microphones, docking notebooks, connecting peripherals, first level videoconferencing support)
• Workplace Experience Agent assistance 
  • This role would be responsible for providing back up to the Agent role when needed
  • Conduct floor walk-throughs/inspections to ensure space, services, and systems are operating properly and prepared for current and future occupants.
  • Maintain visual awareness of the cleanliness and readiness of workspace, equipment, and other fixtures, furniture and finishes and report items requiring attention, as necessary
  • Address client concerns or unmet needs or work in conjunction with other departments to ensure completion in a timely manner

We’d love to hear from you if you:

• Possess the ability to fosters an atmosphere of belonging
• Display the ability communicate effectively and adapt with ease 
• Possesses high EQ skills and has the ability to respond with appropriate behavior

And have:

• A High school diploma or an equivalent
• A minimum of two (2) years of hospitality or customer service management experience

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Please click here to view the full job description for this role.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 

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