Workplace Experience Manager II – Operations

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Workplace Experience (WE) Manager II – Operations is an integral part of Latham’s Workplace Experience team and will be responsible for developing strategies and their execution relating to the delivery of a best-in-class operational experience for Latham personnel, clients, and visitors, whether their experience be remote or in-person, while engaging with the WE Senior Manager, Director of Administration, and others in the office to deliver quality, customer-focused service to the office. This role will be located in our New York office.

Other key responsibilities include:

• Implementing the WE department vision, engaging with others around that vision, and establishing supporting goals to achieve that vision
• Acting as a resource and business partner to firm attorneys, staff, and other key stakeholders in managing and setting direction for high-quality WE initiatives
• Providing expert-level subject matter knowledge to deliver integrated WE solutions across facility operations, seating strategies and space management, access control, minor design, construction, and renovation requirements related to space moves, adds, and changes
• Supporting engagement with the building landlord and other building tenants regarding service requests and projects
• Handling day-to-day and escalated facilities and building operations issues to ensure successful, effective, and expeditious resolution
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains  
  

We’d love to hear from you if you:

• Demonstrate the ability to inspire innovation, drive change, and model adaptability
• Possess the ability to provide clear instructions and transparency regarding expectations and responsibilities
• Exhibit the ability to think critically and engage in effective decision-making

And have:

• A Bachelor’s degree or an equivalent; a minimum of four (4) years of relevant experience may be considered in lieu of a degree
• A minimum of six (6) years of  workplace operations or facility management experience
• Hotel management, facility/office management, law firm, or corporate environment experience, preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Please click here to view the full job description for this role.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 

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