Manager of Technology – Client Services

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Manager of Technology – Client Services is an integral part of Latham’s Technology & Information Services team. This role will be responsible for managing the daily operations of the Technology Client Services team, while assisting the Director in developing and supporting the goals of the client services program within the Technology & Information Services Department. This role will be located in either our Downtown Los Angeles or New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Other key responsibilities include:

• Collaborating with the New Business, Client Engagement, and other Business Development teams to develop technology-related content for panels, pitches, RFPs, and client surveys
• Developing and maintaining communications, talking points, presentations, and other materials about legal technology trends, artificial intelligence, and technology tools with a client-centric focus
• Managing the day-to-day operations for Technology & Information Services Client Services, including following up with partners and clients, scheduling calls, and coordinating with other subject matter experts in the department
• Working with the Director to define resource requirements for the team and build an organization strategy to meet future needs
• Generating performance evaluations and recommending salary increases, while working with Human Capital & Talent to recruit, hire, train, coach, and manage the performance of team members
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  

We’d love to hear from you if you:

• Possess excellent writing skills, including the ability to explain technical systems and concepts in plain language
• Demonstrate excellent management skills (e.g., organizing, planning, problem-solving, and decision-making)
• Display well-developed and professional interpersonal skills, as well as the ability to interact effectively with people at all organizational levels of the firm

And have:

• A bachelor’s degree or an equivalent
• A minimum of five (5)  years of relevant experience
• A minimum of two (2) years of supervisory experience, preferably
• Law firm or professional service experience, preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Please click here to view the full job description for this role.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)​.  Please click the link below to review the Ordinance.

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