Global Document Services Coordinator

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Global Document Services ("GLODOCS") Coordinator is an integral part of Latham’s GLODOCS team. This role will be responsible for coordinating department workflow, performing intake of document production work, clarifying instructions, negotiating deadlines, communicating status of jobs, maintaining the departmental ServiceNow queue, distributing work to Analysts, Specialists, and Proofreaders, and assuring that deadlines are met, while processing and distributing all document requests coming into the GLODOCS center and providing necessary clarification as needed. This role will be located in either our New York City office or Global Services Office in Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. 

Please also note, the schedule for this role will be Sunday through Thursday, 4:30 pm – 12:30 am PT / 7:30 pm – 3:30 am ET.

Other key responsibilities include:

• Managing emails received in the GLODOCS mailbox and moving requests to appropriate Outlook folders
• Estimating job duration and difficulty and negotiating deadlines for projects to assure that agreed-upon deadlines are achievable
• Ensuring accurate and timely completion of assignments and responding to inquiries from customers
• Creating, revising, formatting, and maintaining document files at an advanced level in core applications such as Word, Excel, PowerPoint, and Acrobat
• Communicating with GLODOCS staff to ensure that they are on track to meet their deadlines
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  

We’d love to hear from you if you:

• Demonstrate the ability to understand intricacies of documents and work requests, and leverage that ability into accurate estimation of job duration
• Display the ability to analyze/troubleshoot issues and implement appropriate solutions
• Possess the ability to evaluate a variety of factors to accurately ensure that demand for departmental services does not exceed capacity to deliver

And have:

• A High School Diploma or equivalent, with a bachelor’s degree, preferably 
• Microsoft certifications in Word, Excel, and PowerPoint
• A minimum of three (3) years of related experience working as a word processor at a professional services organization

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Please click here to view the full job description for this role.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)​.  Please click the link below to review the Ordinance.

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