Workplace Experience Senior Manager

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

Workplace Experience (WE) integrates people, space, and technology to provide a globally consistent, welcoming and productive experience, across all employees’ work locations. WE delivers an authentic, personalized experience, 24/7. WE manages safe and agile workspaces that combine professional with personal. WE embraces technology to enable seamless connectivity and productivity.

The Workplace Experience Senior Manager is an integral part of Latham’s Workplace Experience team and will be responsible for managing the site operations for the New York office, driving the WE Department’s vision of excellence, serving as a mentor to local WE team members, and acting as a trusted advisor to the WE team and office leadership, while directing the New York WE team in the day-to-day operation of the office. Please note this is an in-office position and requires the ability to work flexible hours, including nights and weekends, as needed.

Other key responsibilities include:

• Engaging with the New York office WE team leadership as well as cross-departmental management to ensure the WE team delivers best-in-class, customer-focused service to the office population, including lawyers, paralegals, business service professionals, and external clients
• Effectively supporting the collaborative culture of the firm at all times and developing the spirit of partnership, trust, and service among the WE team
• Partnering with the global WE team on strategic planning and ensuring a consistent approach to office support and adherence to firm processes
• Collaborating with Technology & Information Services and Real Estate departments to support the ongoing development and refinement of systems focused on enhancing the client experience in the office
• Developing and recommending annual budget requirements for applicable WE expenses, including team compensation; overseeing budget expenditures and monitoring variances for the office
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Display excellent leadership skills (i.e., organizing, planning, problem-solving, and decision-making) necessary for effective management of a dynamic team
• Demonstrate knowledge of budgeting and general accounting procedures
• Possess the ability to build and motivate a team

And have:

• A bachelor's degree or an equivalent; a minimum of eight (8) years of operations management experience may be considered in lieu of a degree
• A master’s degree in related field, preferably
• A minimum of eight (8) years of progressively responsible operations and operations management experience
• Supervisory experience in a law firm or corporate environment, preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Please click here to view the full job description for this role.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 

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