Supervisor of Administrative Service Center

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Supervisor of Administrative Service Center is an integral part of Latham’s Administration team and will be responsible for coordinating the service delivery of the Administrative Service Center, monitoring all incoming client requests, and distributing workflow as appropriate, with the goal of maintaining an exceptional level of customer service, while supervising, training, and developing the Administrative Service Center Assistants, acting as the point of escalation, and as a subject matter expert. This role will be located in our Global Services office in downtown Los Angeles. Please note that this role will require working in-office 5 days a week during the duration of training, and will eventually have a flexible working schedule that allows for a hybrid and in-office presence. 

Other key responsibilities include:

• Coordinating the workflow and assigning tasks effectively to the Administrative Service Center Assistants
• Continually reviewing work processes and workflow with the aim of achieving optimal efficiencies
• Responding to day-to-day queries, ensuring prompt resolution, and escalating to senior team members where necessary
• Assisting with day-to-day tasks supporting the Attorney Support function and other business services units as assigned
• Providing a high level of customer service to clients
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  

We’d love to hear from you if you:

• Demonstrate the ability to lead a team and foster a positive working environment
• Exhibit the ability to communicate professionally with colleagues and clients
• Possess the ability to work in a team environment with a well-developed customer-focused orientation

And have:

• A high school diploma or an equivalent
• A minimum of three (3) years of experience in an administrative role
• A minimum of one (1) year of experience in a supervisory or team leadership role, overseeing tasks such as workflow allocation and team performance
• Experience within a law firm or other professional services environment, preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)​.  Please click the link below to review the Ordinance.

Please click here to review your rights under U.S. employment laws. 

#LI-LZ1
#LI-Hybrid
#Associate