Technology Solutions Consultant – Client Services

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Technology Solutions Consultant – Client Services is an integral part of Latham’s Practice Support Services team and will be responsible for communicating and presenting to the firm’s clients about innovative technology initiatives aimed at enhancing client service, while assisting the Director in developing and supporting the goals of the client services program within the Technology & Information Services Department. This role will be located in either our Downtown Los Angeles, Chicago, New York, or Silicon Valley office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. 

Other key responsibilities include:

• Continuously monitoring the firm's technology offerings intended to enhance legal service delivery, providing insights, and making strategic recommendations to senior management to benefit the firm's clients
• Delivering presentations and facilitating discussions about technology initiatives with clients of the firm
• Collaborating with the New Business, Client Engagement, and other Business Development teams to keep informed of strategic and emerging clients of the firm, while developing technology-related content for panels, pitches, Requests for Proposals, and client surveys
• Developing and maintaining communications, talking points, presentations, and other materials about legal technology trends with a client-centric focus
• Consulting with teams across the department to share information about technology initiatives and client feedback
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  

We’d love to hear from you if you:

• Demonstrate excellent writing skills, including the ability to explain technical systems and concepts in plain language
• Possess excellent operational skills (e.g., organizing, planning, problem-solving, and decision-making)
• Exhibit well-developed, professional interpersonal skills, and the ability to interact effectively with people at all organizational levels of the firm

And have:

• A Bachelor’s degree or equivalent
• A minimum of five (5) years’ experience in a Law Firm or in Professional Services

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Please click here to view the full job description for this role.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)​.  Please click the link below to review the Ordinance.

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