Technology Support Specialist II

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Technology Support Specialist II is an integral part of Latham’s Technology & Information Services team and will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, while performing regular maintenance on desktop and notebook computers, printers, monitors, and peripheral hardware. This role will be located in our San Francisco office. Please note that this role requires and in-office presence. 

Other key responsibilities include:

• Providing support to desktops, notebooks, hardware, and customer related services; providing support to printers, Multi-Functional Devices (MFDs), and mobile devices, including configuring and troubleshooting
• Providing assistance to end users for firm-approved applications using a variety of different methods; applications include Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary
• Setting up and configuring desktop and notebook computers and printers
• Meeting and coordinating with other local Technology department members on product installation, training, and support; assisting or running projects on various issues as needed
• Setting up conference rooms to use technology services (e.g., presentations, video conferencing, and audio/visual elements)
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  

We’d love to hear from you if you:

• Display knowledge and proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage 10, and Litera ChangePro
• Demonstrate advanced knowledge of standard hardware components and peripherals
• Possess working knowledge of printer and MFD hardware/settings to perform basic support

And have:

• A high school diploma or an equivalent
• A bachelor’s degree or an equivalent in Computer Science or Information Systems, preferably
• A minimum of two (2) years of technology support experience with PC hardware/software
• A minimum of two (2) years of experience in a customer-focused role, preferably
• Experience with software installations and upgrades, training, and technical documentation, preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please click the link below to review the Ordinance.

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