Associate Director of Workplace Experience - Global Vendor Strategy

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

Workplace Experience (WE) integrates people, space, and technology to provide a globally consistent, welcoming and productive experience, across all employees’ work locations. WE delivers an authentic, personalized experience, 24/7. WE manages safe and agile workspaces that combine professional with personal. WE embraces technology to enable seamless connectivity and productivity.

The Associate Director of Workplace Experience – Global Vendor Strategy is an integral part of Latham’s Workplace Experience team, and plays a pivotal role in enhancing the workplace experience for both employees and clients within the organization. This role will be responsible for strategic planning, management, and execution of contracted workplace services to foster a productive, efficient, and engaging environment. The role will oversee provision of services, including facilities management, office services, food and beverage, and other employee support functions. This role will be located in our New York office. Please note this is an in-office position.

Other key responsibilities include:

• Strategic Leadership: Developing and implementing a comprehensive vendor delivered workplace services strategy that aligns with organizational objectives and enhances employee satisfaction and productivity
• Team Management: Leading, mentoring, and developing a team of workplace experience professionals, fostering a culture of excellence, collaboration, and continuous improvement, while demonstrating strong leadership and interpersonal skills to build and maintain a high-performing team
• Vendor Management: Establishing and maintaining strong relationships with external vendors and service providers, collaborating with Global Procurement to negotiate contracts, establish service-levels, and drive value while optimizing vendor partnerships and service delivery
• Budget Management: Developing and managing the workplace experience services budget, ensuring cost-effective solutions, financial accountability, and alignment with organizational priorities, while also utilizing financial acumen to deliver consistent value to the business
• Innovation and Improvement: Identifying opportunities for innovation and improvement in workplace services, leveraging technology and best practices to enhance the employee experience, and applying analytical skills to assess and implement innovative solutions
• Change Management and Communication: Developing and implementing communication frameworks to support change management, ensuring clear and consistent information dissemination, aligning efforts with strategic objectives to foster adaptability and resilience, and leveraging insights to anticipate challenges
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  
  

We’d love to hear from you if you:

• Display proven experience in workplace experience management, facilities management, or a related field, with a track record of successful leadership in a similar role
• Demonstrate expertise in managing budgets and financial planning
• Possess excellent leadership skills, with the ability to lead multiple teams (i.e., organizing, planning, problem-solving, and decision making) necessary for effective management
  
  

And have:

• A bachelor’s degree or equivalent in business administration, facilities management, or a related field, preferably a master’s degree or equivalent
• A minimum of ten (10) years of progressively responsible operations or related experience, preferably at a multi-office professional services organization
• A minimum of five (5) years of supervisory experience, preferably
• Experience with commercial service contracts, budgeting, and general accounting procedures, preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Please click here to view the full job description for this role.

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