Workplace Experience Agent

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Workplace Experience Agent is an integral part of Latham’s Workplace Experience team and will be responsible for overseeing, anticipating, facilitating, and fulfilling the frontline support needs for all personnel and guests working in our space, with a particular focus on their work area and related requests and requirements, while establishing a rapport and genuine connection with all clients, as well as creating a customized experience so they can work seamlessly, productively, and efficiently. This role will be located in our Washington, D.C. office. Please note that this role is fully onsite and will require in-office presence Monday - Friday. 

Other key responsibilities include:

• Executing effective processes and strategies for managing support to clients in the office and partnering with colleagues to ensure a seamless delivery of services
• Implementing an understanding of the firm’s business services departments to assist and/or complete tasks in a timely manner
• Identifying and communicating uncompleted tasks and delegating, escalating, and addressing them appropriately
• Generating and/or claiming ServiceNow tickets for items needing attention
• Assisting peers with fulfilling ServiceNow tickets
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  

We’d love to hear from you if you:

• Possess a working knowledge of health and safety standards and regulations
• Demonstrate a willingness to complete all tasks and learn new skills
• Display comfort in utilizing and navigating various technology platforms and applications

And have:

• A high school diploma or an equivalent
• A minimum of three (3) years of workplace experience or related experience

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Please click here to review your rights under U.S. employment laws.

#LI-LZ1

#Associate