Technology Support Analyst I

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Technology Support Analyst I is an integral part of Latham’s Technology & Information Services team and will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while providing support for desktop and notebook systems, hardware, and customer-related services, Cisco Voice Over Internet Protocol (VOIP) administration, and associated equipment related to these systems and applications, printers, and Multi-Functional Device (MFD) hardware and settings. This role will be located in our New York office. 

Other key responsibilities include:

• Troubleshooting problems involving hardware, systems software, and applications, troubleshooting a variety of symptoms to diagnose the actual problem, determining whether the problem is with technology or end-user training and problem solving
• Providing assistance to end users for firm-approved applications using a variety of different methods with software including, Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary
• Keeping abreast of new technologies and reviewing appropriate technology media sites
• Working with Intune and Blackberry Enterprise Server to support our mobile platform, quickly assessing situations, and providing solutions for remote access issues
• Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  

We’d love to hear from you if you:

• Demonstrate expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage Work 10, and Litera ChangePro
• Possess expert knowledge of standard hardware components and peripherals
• Exhibit the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools

And have:

• A high school diploma, preferably a bachelor’s degree in computer science or information systems
• A minimum of three (3) years of technology support experience
• Experience in installations, upgrades, training, and technical documentation, preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Please click here to view the full job description for this role.

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