Technology Support Specialist I

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

The Technology Support Specialist I is an integral part of Latham’s Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of standard desktop, notebook, and remote computing issues, while providing support to printers, Multi-Functional Device (MFD) hardware, and settings, and Personal Digital Assistant (PDA) support including configuring, deploying, and troubleshooting. This role will be located in our Houston, TX office. Please note that this role requires an in-office presence Monday - Friday from 8:00 AM - 4:30 PM CT. 

Other key responsibilities include:

• Setting up PC computers, notebook computers, and printers, initializing and stabilizing performance
• Configuring, deploying, and delivering mobility offerings including iPhones, iPads, and other technology offerings; performing regular maintenance on PC equipment such as computers, notebook computers, printers, and peripherals; scanning computers for viruses
• Setting up conference rooms to use technology services (e.g., presentations, network connections, and audio/visual); performing daily checks of conference room to ensure all equipment is working properly
• Creating help desk tickets; notifying team members via email when taking an open request and when a request is completed
• Maintaining an inventory of PC hardware equipment and software programs; utilizing ServiceNow to track loaner equipment for distribution and recovery
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  

We’d love to hear from you if you:

• Possess knowledge of standard hardware components and peripherals
• Demonstrate knowledge and proficiency in software programs, including Windows 10 and Microsoft Office
• Display analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems

And have:

• A high school diploma or equivalent
• A bachelor’s degree or equivalent in Computer Science or Information Systems, preferably
• A minimum of one (1) year of technology support experience with PC hardware/software, preferably
• Experience working with remote communications hardware including modems, wireless routers, and network interface cards, preferably
• A minimum of one (1) year of related experience working with notebook computers, preferably
• Experience with installations and upgrades, training and technical documentation

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

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