Associate Director of AI & Innovation – Client Services

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

The Associate Director of AI & Innovation – Client Services is an integral part of Latham’s Technology & Information Services team. This role will be responsible for leading the Technology Client Services team, which sits at the intersection of client engagement, legal technology, generative AI, innovation strategy, and business development, while leading the firm’s client‑facing legal technology, artificial intelligence, and innovation engagement strategy in alignment with the Associate Director of AI – Legal Innovation. This role will be located in our New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Other key responsibilities include:

• Serving as a senior member of the Latham Innovation Leadership Group, helping shape priorities, messaging, standards, and execution across the broader AI & Legal Innovation function
• Owning the development, refinement, and governance of the firm’s client‑facing technology narrative, value proposition, and market messaging
• Applying technical fluency and law firm business acumen to translate AI, generative AI, legal technology, data, and innovation capabilities into practical, credible, and client‑relevant strategies
• Serving as a senior advisor to partners, practice leaders, Business Development, client teams, and firm leadership on positioning the firm’s AI and innovation capabilities in strategic client conversations
• Personally leading or supporting the most significant client‑facing technology engagements, including strategic client meetings, panels, pitches, RFPs, surveys, outside counsel guideline responses, and other high‑priority opportunities
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  

We’d love to hear from you if you:

• Possess significant technical fluency across legal technology, artificial intelligence, generative AI, data, automation, and emerging innovation capabilities, including the ability to understand practical use cases, limitations, risks, and opportunities
• Demonstrate a strong understanding of law firm business models, legal service delivery, partner and client dynamics, and how emerging technologies impact operations, client expectations, and competitive positioning
• Exhibit the ability to translate complex technology and innovation concepts into clear, credible, and compelling guidance for partners, senior professionals, leadership, clients, and other non‑technical audiences

And have:

• A bachelor’s degree or equivalent
• An advanced degree, such as a JD, MBA, or master’s degree, preferably
• A minimum of ten (10) years of relevant experience
• Prior supervisory or leadership experience
• Experience working in a high‑volume, client‑facing, executive‑facing, or business development‑focused environment
• Law firm, legal department, legal technology company, consulting, or professional services experience strongly preferred.
• Experience in legal technology, artificial intelligence, innovation, knowledge management, legal operations, or digital transformation environments, preferably
• Experience supporting senior stakeholders, partners, executives, or clients in strategic communications, pitches, RFPs, client meetings, briefings, or comparable engagements, preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

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